Notes from the workshop
Practical IT, security, phones and automation — written for business owners across South East Queensland, not for other IT people.
Your Backup Internet Keeps You Connected. It Doesn't Keep You Reachable.
Backup internet keeps you connected but often not reachable — cameras, VPN and phones go dark on CGNAT links like Starlink and 4G. Here's how we keep inbound alive, and deploy a Starlink backpack kit when a line drops.
ConnectivityBusiness ContinuityFailover & ResilienceStarlinkRegional Queensland Read more →You can have great cyber security and still lose the tender
Good controls aren't enough if you can't prove them. How we built a tender-ready information security framework — policies, procedures and an honest Essential Eight roadmap — for a not-for-profit that had the security but not the paperwork.
Cyber securityComplianceEssential Eight Read more →We built a fleet of AI servers so an assistant can actually do the work
A chatbot can talk about your phone system. A Model Context Protocol server lets an assistant read it, change a queue and pull the call stats — safely. What we learned building seven of them.
AIAutomation Read more →Why we publish our managed IT prices when almost nobody else will
Most IT providers hide their numbers. Here is why ours are on the website, and what a per-user managed price should and should not include.
Managed ITPricing Read more →A backup nobody has restored from is a hypothesis, not a backup
The backup that has never been tested is the one that fails on the worst day of your year. A five-minute question that tells you whether yours is real.
BackupCyber security Read more →We point a vulnerability scanner at our own network. It found us.
Running Greenbone/OpenVAS against your own gear is humbling and useful in equal measure — including the day it tripped over a service of ours that didn't like being poked.
Cyber security Read more →What hardening a firewall actually means (we did ours first)
A firewall out of the box is a smoke detector, not a sprinkler. How we take an edge firewall from passive alerts to inline prevention — without breaking production.
Cyber securityNetworks Read more →